My husband and I recently took a visit into the Virgin Islands and returned on 3/eleven/thirteen. Our Flight household on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We ended up speculated to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in The big apple following a two hour layover. We were being reassured in St. Thomas that we'd make our relationship and that the airplane would watch for the connecting passengers. Whenever we arrived in San Juan we identified our flight experienced currently taken off. In endeavoring to take care of this we ended up scolded for visiting the wrong counter (We have been despatched by an American Eagle staff for the American ticket counter). Astonishingly nevertheless, While we had committed that “fake pas,†he was capable of print a Jet Blue ticket from his American terminal! Luckily we have been lastly on our solution to our place – JFK in New York. After we requested about our baggage the American agent in San Juan wasn’t confident what to tell us. He stated they'd almost certainly missed the flight to JFK at the same time but to examine when we arrived there. As we anticipated, our bags didn't stick to us to Ny so we submitted a claim and were despatched on our way back to Lisbon, CT 3 several hours far from Big apple. Another early morning, on 3/11/13, we termed American Airways about our bags Which’s where by the runaround commenced. We ended up originally instructed that our baggage Must have made it to JFK that early morning but they may not inform.
When I received towards the complimentary lodge that American set up for me, I identified as 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were accessible on USAIR. She explained to me there have been no open seats on any on the early USAIR flights. I used to be on the internet and could see that there were accessible flights. I in fact booked a flight to confirm it to her.
I had been on keep with reservations many moments for very lengthy amounts of time. A person AA reservations and just one agent explained to me it might Price me an additional $189.00 to fly out up coming morning then mentioned that flights were booked following day.
I not simply had to squander $fifty in baggage expenses, but I knowledgeable Awful landing by your pilots, extremely crowded and compact planes, rude flight attendants, and complete imbeciles that managed my baggage since they Evidently ended up illiterate and could not go through “San Antonio to Cincinnati, OH and despatched it to Grand Rapids, MI.â€
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On seven/19/2013 I flew via American airlines from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worth airport. I had the worst encounter I have at any time experienced Together with the American Airlines Reps there and Once i called purchaser service they have been no help either. To start with, one particular of one's Associates sent us to the wrong gate; I needed to ask a representative the place our flight could well be departing from for the reason that a gate quantity wasn't on my boarding move. We went into the gate instructed and were sent to the wrong gate, since we were at the wrong gate we did not hear our departing flight information and facts producing us to overlook our flight. We went for the counter asking for a from this source standing of our flight simply because we experienced read very little, one particular AA attendant within the station was not ready to look anything up because she was typing or performing something else. I discussed to her that it was essential because we could overlook our flight. She didn’t treatment. Though there was an extended line of people waiting around to speak with the only real AA rep available. I waited in line for so long as I could, I then saw an AA consultant strolling by and I ended her for help, she said there was almost nothing she could do and sent us to a different AA desk. We went to that desk and we were being advised our airplane was right there outdoors getting ready to acquire off and that they might not allow us to to the plane because whenever they called the AA Associates on the aircraft and check with them to look forward to us it will make everybody ridiculous?
never at any time obtained these types of poor service and a corporation that merely doesn’t treatment about there shelling out clients
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If I'm able to do that, why can’t do that? Listed here’s a suggestion. Since the agents simply cannot see USAIR, Why don't you give them usage of the internet so they can see out there USAIR flights? There have been many USAIR flights that may have cared for at the least 50 percent of your people that needed to flights.
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I've tried out, without having success to succeed in your consumer service Division. I misread the flight time to your flight 3530 and wish to alter it. I tried calling in 5 minutes of booking this flight but have had no response.
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I invested 2 hrs plus a 50 % at AA counter and did not have the choice as I are already explained to or to unfastened my ticket and go house